Privacy policy
This policy explains what personal data we collect when you use nuvyskin.shop, why we collect it, and what rights you have regarding your data.
Data Controller
KindredM LLC — 30 N Gould St, Ste N, Sheridan, WY 82801, United States. NUVYSKIN is a brand operated by KindredM LLC, managed from Paris, France.
Contact for any questions or requests regarding your data: contact@nuvyskin.shop — +33 6 12 34 56 78.
Data We Collect
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Contact information — name, shipping and billing address, email address, phone number.
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Order information — items ordered, size, amount, purchase history, returns, and exchanges.
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Payment information — processed directly by our payment service provider. No banking information is stored on our servers or accessible to us.
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Browsing data — IP address, device and browser type, pages viewed, through cookies and similar technologies.
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Your messages — the content of emails you send to us.
Why We Use Your Data
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To fulfill your order — order preparation, shipping, tracking, returns, and customer service. Legal basis: performance of the contract.
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Legal obligations — invoicing, accounting, and legal warranties. Legal basis: legal obligation.
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Marketing — emails about new products and offers, only if you have given your consent. You can unsubscribe at any time using the link included in each email. Legal basis: consent.
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Website improvement and fraud prevention — audience measurement and payment security. Legal basis: legitimate interest.
Who We Share Your Data With
Only with service providers necessary to provide the service, and only to the extent necessary for them to perform their services:
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Shopify — store hosting and checkout processing.
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Payment service providers — transaction processing.
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Carriers and fulfillment providers — delivery of your package.
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Klaviyo — sending order-related emails and, where applicable, marketing emails.
We do not sell your personal data.
Transfers Outside the European Union
Some of these service providers are established outside the European Union. These transfers are based on the European Commission's Standard Contractual Clauses or an adequacy decision.
Data Retention
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Order data: 10 years, in accordance with accounting requirements.
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Marketing data: 3 years from your last contact with us.
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Audience measurement cookies: maximum of 13 months.
Your Rights
You have the right to access, rectify, erase, and port your data, as well as the right to restrict or object to its processing and to withdraw your consent at any time.
To exercise these rights, contact us at contact@nuvyskin.shop. We will respond within one month. We may ask you to verify your identity before processing your request.
If you are not satisfied with our response, you may contact the data protection authority in your country. In France, this is the CNIL: cnil.fr.
Cookies
The website uses cookies necessary for its operation (shopping cart, session, and security) and, with your consent, audience measurement and advertising cookies. You can change your choices at any time from the Your Privacy Choices page or through your browser settings.
Minors
The website is not intended for minors, and we do not knowingly collect data relating to minors. If you are a parent or legal guardian and believe that your child has provided us with personal data, please contact us and we will delete it.
Security
The website is served over HTTPS, and payments are processed by a certified service provider. No security measure is completely infallible: please avoid sending us sensitive information through unsecured channels.
Changes
This policy may be updated from time to time. Any changes will be published on this page and will take effect on the date of publication.